Privacy Policy

Introduction

Our platform endeavors to ensure the utmost level of data privacy while providing its range of high-quality products and services to our platform customers and subscribers ("Subscribers") (collectively referred to as “You” or "Users").

At our platform, the preservation of our Users' privacy and security stands as a paramount concern. Our platform is dedicated to safeguarding the information you share with us.

Whenever this Policy makes reference to "Fast Hosting Pro," "we," "us," or "our," it pertains to Fast Hosting Pro, which is accountable for the protection of your personal information in accordance with this Privacy Policy ("Data Controller").

This Privacy Policy ("Policy") outlines the manner in which our platform processes information that has the potential to identify an individual directly or indirectly ("Personal Data"), gathered on our Site, our services (“Service”), forums, and our mobile applications ("Platform").

All personal data is handled in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Should you have any inquiries concerning this Policy or any requests pertaining to the processing of personal data, please reach out to us at gdpr@fasthostingpro.com.

Confidentiality. General principles

Our platform is dedicated to processing all Personal Data in accordance with the fundamental principles of data processing:

Conduct the processing of Personal Data in a lawful, fair, and transparent manner with respect to the data subject (lawfulness, fairness, and transparency).
Collect and process Personal Data only for specific, explicit, and legitimate purposes, refraining from any additional processing that contradicts these defined purposes (purpose limitation).
Ensure that Personal Data is adequate, relevant, and limited to what is necessary for the intended processing purposes (data minimization).
Maintain the accuracy of Personal Data and update it as required (accuracy).
Retain Personal Data in a form that allows for the identification of data subjects for no longer than necessary for the intended processing purposes (storage limitation)
Handle Personal Data with measures ensuring the appropriate security of the data, including safeguards against unauthorized or unlawful processing, as well as protection against accidental loss, destruction, or damage, utilizing suitable technical or organizational measures (integrity and confidentiality).

All data stored on our platform is considered highly confidential. It is securely stored and accessible only to qualified and authorized personnel.

Collected Information

Information Provided by You

Essential data for our platform usage when you engage with our platform, we collect the following personal details from you.

These specifics are vital for the proper execution of the established agreement between you and us and to ensure compliance with legal requirements. Failure to provide this data, or choosing to delete or contest the processing of such data, may result in the deactivation of your account on our platform.

Account Registration Details. When signing up on our platform, we require your essential information – email address and password.
Identity Verification. To comply with Internet Corporation for Assigned Names and Numbers ("ICANN") regulations before registering a new domain name, our platform may collect identity verification data (such as passport images, national ID, valid driver's license, or other documents as required by relevant laws).
Payment Details. For the utilization of platform features like web hosting and domain name registration, specific financial details may be needed for payment processing. We collaborate with third-party payment processors and therefore, do not retain credit card information.
Communication and Chats. Your interactions with our platform (via general inquiry window) generate data about your communication and any information you choose to share. In addressing your inquiries, we may access information stored in your platform account, purchase history, etc.

You may also provide additional information through form submissions, searches, updates to your platform account, survey responses, community forum posts, promotions, or other platform features. We recommend caution when sharing sensitive information on our platform. Uploading content to your account or posting on your website is a voluntary action and carries associated risks.

Your consent, explicitly given when voluntarily sharing your personal data details through sign-up forms, emails, requests, inquiry windows, etc.; and Execution and fulfillment of contractual obligations between our platform and the user;
Pursuit of legitimate interests by our platform, acting as Data Controller and manager of the platform;
Compliance with legal obligations, including but not limited to ICANN regulations: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.

Disclaimer

To ensure the protection of your personal information, please follow these minimum requirements:

Avoid using sensitive data like name, address, phone number, email, personal identification number, birthdate, bank account number, card number, etc., in subject lines or file names;
Refrain from including personal codes, payment card numbers, financial or health details, family information, or other specific sensitive data in requests, emails, or similar communications to us;
Share only necessary personal data for the purpose of the sent letter, request, or inquiry.

Right to Data Deletion

You have the right to access, edit, update, or delete your contact details by logging into your platform account.

Please note that during account deactivation, only your email address can be deleted. To deactivate your account, kindly direct your request to gdpr@fasthostingpro.com, and further guidance will be provided.

Information Collected During Platform Use

Your interaction with our platform or direct communication with us through any channel results in the collection of information, including personal data, about the services you utilize and how you engage with them. This information is crucial for fulfilling the contract between you and us, adhering to legal obligations, and serving our legitimate interest in enhancing the functionality of our platform.

Log Data and Device Details. Log data and device information are automatically collected when you access and use our platform, even without creating or logging into an account. This data includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Tracking Technologies and Cookies. Utilizing cookies, beacons, tags, scripts, and similar technologies (such as CI codes for click tracking, ISC for source tracking, and ITC for item tracking codes), we also collect information about the operating system, phone model, device ID, and customer number. For comprehensive insights into the use of these technologies, please refer to our Cookies Policy.
Usage Details. Google Analytics assists in collecting information about your interactions with our platform (pages visited, content viewed, searches, bookings, etc.). This involves Google, Inc. placing a persistent cookie on your web browser to recognize you as a distinct user during subsequent visits. For additional details, please refer to Google's information.
Geolocation Data. Your approximate location (determined by data such as your IP address) may be collected to enhance your user experience and adhere to relevant legal requirements, such as taxes and pricing. This data is exclusively collected when accessing our platform through your device.

Your consent;
Fulfillment of contractual commitments between our platform and the user;

How we utilize your data?

We employ, store, merge, and process information, which includes personal details about you, with the objective of delivering, comprehending, enhancing, and advancing our platform, establishing and upholding a trustworthy and safer environment, as well as fulfilling our legal responsibilities.

For Identification. We gather and process personal identification information to identify users and facilitate service utilization, including domain name registration. This information may also be used to offer user support, communicate upcoming updates or enhancements, provide notices about changes in our Terms of Use (including modifications to this Policy), and convey other significant information.
For Establishing and Sustaining Trustworthy Environment. We validate or authenticate information or identifications provided by you (such as ID numbers, email, or phone numbers). Collected data is also employed to detect and prevent fraud, spam, misuse, security incidents, and other unlawful or harmful activities.
For Generating Aggregated Statistical Insights and Conducting Market Research and Analysis, essential for our business operations and service enhancements, we utilize aggregated and/or inferred non-personal information to evaluate customer needs, sales trends, and other activity patterns.
For Maintaining Connection. Information about data usage, devices, and operating systems is used to diagnose server issues, manage our platform, decide when to phase out SDKs/OS versions, identify key user traits to optimize applications and services, and enhance your browsing and purchasing experience.
For Personalized Marketing. To offer tailored offers to users, we may conduct data analysis based on your provided information, interactions with our platform, and interactions with other users.
For Sending Service and Billing Communications. We may contact you with important information about our services or your usage of them. This could include notifications about temporary service suspensions for maintenance, responses to support inquiries, reminders or alerts regarding upcoming or overdue payments, handling abuse complaints related to your hosting plan, or informing you about significant changes in our services. Given the critical nature of such communications, opt-out options are not provided, unless you are no longer a user of our platform (which can be achieved by deactivating your account).
For Domain Registration. In specific jurisdictions or in accordance with ICANN or registry regulations, domain name registration information must be publicly available through a "WHOIS" search. The WHOIS database contains domain name registration details, name server information, and creation/expiry dates. Your domain name registration information, stored by us, may be accessible through WHOIS searches. We might share this data with a third-party escrow provider as required by ICANN. Third parties may use WHOIS information for solicitations, but such communications are not endorsed by us, as we abide by ICANN rules and requirements. For more details, refer to: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.
For Contacting You. To inform you about your account, resolve account-related issues, settle disputes, collect fees or dues, conduct surveys/questionnaires, provide updates about our company, or contact you for enforcing our User Agreement, national laws, and any existing agreements. Contact may occur via email, phone, text messages, or our platform.
For Feedback Collection. We may email you to request reviews of services/products you received, aiming to gather feedback and enhance our offerings. External companies might assist in collecting feedback, involving the sharing of your name, email, and reference number.
For Providing, Operating, and Improving Services.
For Enhancing Data Security and Fraud Prevention.
For Adhering to Applicable Laws and Regulations.

Information relating to visitors and users of our user's websites or services

We may gather, retain, and manage specific information concerning visitors and users of our User's websites or services, solely as directed by our Users. Each User possesses the capability to gather and oversee information, including personal data, via their respective websites. This data and personal information are subsequently stored within Fast Hosting Pro's systems. In certain limited scenarios, as outlined in the Terms of Service, Fast Hosting Pro may be considered a "data processor" under the GDPR for such information related to visitors and users of these websites or services. The Users who control and operate these User websites are regarded as the "data controllers" for this information, and bear exclusive and complete responsibility for adhering to all applicable laws and regulations, including privacy and data protection laws within relevant jurisdictions, regarding the collection and control of such data.

Users hold the sole, full responsibility for ensuring the security, integrity, and authorized use of information associated with visitors and users of their websites or services. Users are also responsible for obtaining necessary consents, permissions, and providing appropriate notices for the lawful collection and utilization of this information.

Our platform lacks a direct relationship with individual visitors and users of our User's websites or services whose personal data we process. If you are a customer of any of our Users and wish to exercise any rights or make inquiries concerning your personal data, kindly communicate directly with the respective User(s).

For a more comprehensive understanding of the data processing arrangement between us and our Users, please refer to our Terms of Service.

Direct marketing and service expiration notices/renewal reminders

Upon establishing an Account on our Platform, and based on your available preferences, you have the autonomy to grant consent and/or opt-out of receiving diverse offers and/or notifications directly to your email, phone (through SMS and/or Whatsapp messages), or within your Account. We utilize the provided contact details and your preferences to facilitate direct marketing activities (such as sending various offers or newsletters) and/or to furnish Service expiration notices or renewal reminders.

This communication, in accordance with your preferences, can be tailored, factoring in any additional information you have furnished to us (e.g., location, social media profile details, purchase history, etc.), or data we have sourced from other channels as detailed below.

It is important to acknowledge that if you choose to subscribe to service expiration notices/renewal reminders via SMS/WhatsApp, we reserve the right (although it is not obligatory) to dispatch such notices/reminders for each respective Service.

Right to Object / Revoke Consent

Should a User wish to modify their communication preferences (revoke consent or object), they retain the freedom to exercise this choice at any time through the following means: (1) adhering to the instructions for unsubscribing provided in received emails (typically achieved by clicking a designated link at the bottom of our emails) or text messages; (2) accessing and adjusting their personal account settings (including communication preferences).

Furthermore, you have the option to decline receiving information from us by sending an email to gdpr@fasthostingpro.com at any time.

Additional utilization of your personal data

Advancement of the Platform. Your data, including public feedback, is harnessed for research and development endeavors aimed at enhancing our platform. This concerted effort is directed towards furnishing you and others with an improved, more intuitive, and tailored experience, thereby fostering the growth of our user community.

Customer Assistance. Your data aids us in assisting you and resolving issues. Employing this data, which may encompass your communications, enables us to delve into, address, and resolve complaints and concerns (e.g., software glitches).

Aggregated Insights. Your data contributes to generating comprehensive insights. These insights, stemming from your data, are utilized to create and share aggregated findings that do not divulge your personal identity.

Security and Inquiry Activities. Your data plays a role in security, fraud prevention, and investigative initiatives. Should we deem it necessary for security purposes or to probe potential fraud or breaches of our Terms of Use or this Policy, as well as any attempts to compromise the well-being of our Users, we may utilize your data, inclusive of your communications.

Data retention and removal

In alignment with our commitment to deliver services and adhere to legal obligations, we typically retain your personal data for the necessary duration. Once your personal data is no longer requisite, we ensure its secure removal.

Should you wish to discontinue the use of your personal data, you have the option to request the deletion of your personal data and the closure of your account

Upon deactivation of your account, the following data will still be retained to meet applicable legal obligations (e.g., tax, accounting, legal reporting, AML, etc.) for the mandated timeframe as specified by such legal obligations:

A profile with de-personalized details (email transformed to user@deleted.com, erasure of name, surname, and contact information), encompassing purchased services, login data, payment particulars, etc.

Please be aware that under certain circumstances (i.e., following the closure of your account):

We may retain a portion of your personal information for the duration required to uphold our legitimate business interests, which include activities such as detecting and preventing fraud, as well as enhancing overall safety. In cases where Fast Hosting Pro suspends your account due to safety concerns, specific details from that account may be kept to prevent the individual in question from opening a new account in the future.
We may maintain a portion of your information to fulfill our legal obligations. This encompasses retaining certain details for tax purposes, legal reporting, and auditing obligations.
Content such as forum posts or other publicly visible information could remain accessible on our platform even after your account has been deactivated. However, any direct attribution of this content to you will be removed. Furthermore, certain copies of your information (e.g., log records) might persist within our database but will be dissociated from personal identifiers.
Data retention may be necessary to address and resolve disputes.
We retain information to enforce our agreements and/or safeguard our legitimate interests.
To safeguard our platform from unintended or malicious loss or destruction, residual copies of your personal data might continue to exist within our backup systems for a limited period.
As of the time of composing this policy, the registration of domain names requires the submission of personal information about the domain owner. This information is displayed in the WHOIS directory and is publicly accessible. For further insights, please consult: https://www.icann.org/registrants.

Your privacy rights

In accordance with the applicable laws and regulations, you have certain rights concerning the protection of your Personal Data. These rights, while subject to certain limitations, restrictions, and conditions as outlined in relevant legal frameworks, encompass the following:

The right to access the information we hold about you;
The right to rectify any inaccuracies or errors in your information;
The right to request the transfer of all or a portion of your collected data to yourself or another designated data controller, where technically feasible (right to data portability, with constraints stipulated in the EU General Data Protection Regulation);
The right to request the erasure of any data related to you. You may seek the deletion of data without undue delay for valid reasons, such as when the data is no longer necessary for its original intended purposes or if the data has been processed unlawfully;
The right to request the restriction of data processing. You have the option to request the limitation of data processing by the controller for legitimate reasons;
The right to object to the processing of Personal Data, particularly when processing is based on legitimate interests, as well as in instances where your personal data is utilized for direct marketing purposes, as elaborated upon in the aforementioned Policy.

Please note that while the essence of the content is retained, the original source has been anonymized in compliance with your request.

Certain aforementioned rights can be easily exercised. For instance, you retain the liberty to access, modify, or update your particulars whenever desired. You also possess the option to opt out of receiving communications from us and our associates, which can be done by adjusting your personal account settings or via email: gdpr@fasthostingpro.com.

In cases where you raise objections to the processing of Personal Data grounded in legitimate interest, we will duly assess such a request, potentially resulting in the closure or de-activation of your Account.

It is within Users' prerogative to file a complaint with the relevant national Data Protection Authority in their country of residence should they perceive their rights have been encroached upon. Nevertheless, we suggest attempting to resolve any potential disputes amicably by initiating contact with us beforehand.

Policy acceptance

It is our understanding that all individuals utilizing our platform have duly reviewed this document and accord with its stipulations. Should anyone dissent from the terms of this Policy, we kindly advise refraining from engaging with our website and mobile applications. We retain the prerogative to modify our Policy as needed. Continued use of our website denotes concurrence with the updated Policy.

This Policy is an integral component of our Terms and Conditions.

Your consent will be requested before utilizing your information for purposes beyond those delineated in this Policy.

Contact information

If you have any inquiries or remarks pertaining to this Privacy Policy, kindly reach out to: privacyinquiries@fasthostingpro.com.